Fact: Many Americans have a Hard Time Understanding Indian Representative
July 20, 2007I personally have noticed that by knowing more than one language, it makes it easier for a person to be able to understand what the other person is saying. But most Americans only know one language, English.
You have to remember that United States is not only made up of cities of New York, Los Angeles, Washington D.C. but it also has cities like Minneapolis, Dallas, Chattanooga (have you even heard of it?) etc. and trying to communicate with a representative from India in a call center with a British accent makes it harder. And that's why Philippine Call Centers Are Music To The Ears of American Callers.
Investor's Business Daily
Philippine Call Centers Are Music To The Ears of American Callers
Wednesday July 18, 7:00 pm ET
Amy Reeves
Source: Yahoo!The playwright George Bernard Shaw famously quipped that "England and America are two countries separated by a common language." Any American who's called tech support lately might feel the same way about India.Many tech firms are outsourcing their call centers to India, thanks to its surfeit of high-tech workers at low wages who speak English. But that English, inherited from Britain and processed through Indian phonemes, can be hard for Americans to understand.
That's one reason why the fastest growing call-center market right now is the Philippines.
As a former U.S. colony, it picked up American English right from the source. The fact that hundreds of thousands of Filipinos have family in the U.S. keeps the two cultures connected.
